Welcome to Decneo

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Hello customers


Thank you for purchased my themes, Before going further, please read the following terms:


1. Please VERIFY YOUR PURCHASE CODE before opening any ticket.


2. Please OPEN A PUBLIC TICKET if you don't have any sensitive information in it. Doing this you'll also help others with your question.


3. Support is offered only for bugs and really small modifications(Such as a few lines of css or js). If you want custom work done to the theme, send me an email with as much details as you can(links, screenshots, words) and if i'm free and the project is doable i'll provide you with a proper quote! My hourly rate is $40.


4. Support is offered Monday through Sunday, but please allow up to 24-48hrs for your ticket to get reviewed & responded to.


5. Before asking for support MAKE SURE THAT YOU SEARCH THROUGH RELATED OPENED TICKETS to see if your question doesn't already have an answer(the search engine of this system doesn't work well, so please try search titles in the page).


6. Post as much info as you can on your errors: links and screenshots are always welcomed! If you don't provide any, i might ask, so you're just loosing your time..


7. Please be polite!!! I will do my best in order to make everyone happy.


Best Regards,


Decneo



Where to find the purchase code?

Open Public Tickets

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